FitwellHub Basic Plan Fair Use Policy
Fair Use Guidelines
Reasonable Usage
Our unlimited GP consultation service is intended for individual, personal use. Subscribers may access the service as needed for routine, follow-up, and urgent medical consultations. However, excessive usage that exceeds normal patterns of healthcare consultation may be flagged for review.
Consultation Limits
While consultations are unlimited, Fitwell HUB may monitor excessive usage patterns. As a guideline, consultations exceeding 8 sessions per month per subscriber will be flagged for review to assess if the service is being misused.
Medical Necessity
Fitwell HUB reserves the right to review cases where multiple consultations for the same medical condition are sought without clear medical necessity. This is to ensure the service is used in a responsible manner and to maintain high-quality care for all.
Family and Group Consultations
The unlimited GP consultation is for the individual subscriber's use only. Sharing login credentials or booking consultations for others (friends, family, etc.) is prohibited under this plan.
Misuse Consequences
In cases where misuse is identified, Fitwell HUB reserves the right to limit the number of consultations or temporarily suspend the unlimited GP service for the subscriber. Repeated violations may result in termination of the subscription plan.
Monitoring & Communication
Fitwell HUB will monitor service usage patterns to ensure compliance with this Fair Use Policy. If a subscriber is approaching the limits of reasonable use, Fitwell HUB will notify them and discuss options, such as offering alternative care solutions.
Single Chief Complaint Per Session
Each GP consultation session is meant to address a single primary medical complaint or issue. Subscribers with multiple or unrelated health concerns should schedule separate sessions for each issue to ensure thorough and focused medical attention.